B Active East Fremantle’s Exercise Physiology leading the charge with milestone 120 members
At B Active East Fremantle, we have reached a milestone of 120 members in our Exercise Physiology (EP) membership, the highest EP membership across Belgravia Leisure’s network of more than 260 venues.
The growth reflects increasing demand for accessible exercise physiology support within community fitness environments, where members and guests can integrate clinical expertise into their regular training routine.
According to Viv, our Health Club Manager at B Active East Fremantle, the program’s structure and focus on accessibility for all have been key contributors to its uptake and high eNPS (Net Promoter) satisfaction score of 90.
“We’ve grown and retained so many members because of the strong, welcoming gym community we have created here. Regular social member events, including breakfasts and festive celebrations, help our community feel connected to each other and more likely to stay engaged,” Viv shared.
“Client care and outcomes that matter most to each individual sit at the heart of everything we do.”
One long‑standing member, who has been here since opening, shared their difficulty in finding a gym that genuinely met their needs prior to joining B Active East Fremantle.
With the support of the Exercise Physiology team, they received a tailored, outcomes‑focused program to safely manage symptoms following cancer treatment. This included personalised 1:1 supervision and a supported introduction into the clinical Pilates program at the venue, aligned with their goals, confidence and long‑term wellbeing.
Membership has steadily grown. An initial cohort of 56 Exercise Physiology members transitioned here following the closure of a nearby clinic, with a further 68 members joining the program since opening.
Members have also self-reported significant improvements in their wellbeing since starting the program. 68% reported improved muscle strength and conditioning; 56% improved their physical mobility and 29% reported better mental health and wellbeing.
To learn more, visit the B Active East Fremantle website here.